Click and Track
When ordering online, via email or over the phone we are happy to deliver any online item to your desired destination. We use three transportation methods for deliveries
- International Shipments are made via DHL. After finalizing your order and payment DHL will be contacted to schedule a pick up for your order. Once the package has been picked up we will email you a DHL tracking number so that you will be able to track your package. You can track your package by entering the number on the DHL site and clicking track. Please follow the link here
- National shipments within Greece are made via DHL and its corresponding partners. Following the order completion DHL will be contacted for a pick up. Again a tracking number will be issued and will be emailed or texted to you. You may track your order here here.
- For order's within Athens and only for selected locations, our network of personal Anatol drivers will deliver your order to your doorstep. In order for this to be feasible the area must be within our network reach and the customer must provide a telephone number.
Returns
Please take a moment and go through our return policy.
- Any returned item can be exchanged with any other item except from seasonal items. Seasonal items cannot be purchased from a returning item.
- A customer may choose to get store credit in exchange for their return. Our credit lasts up to two months and must be used within that given period of time. Store credit cannot be used to purchase seasonal items.
- Cash refunds are not permitted
- Store bought products must be returned within a 15 day period from the purchase date.
- Online order's must be returned within the 14 day period as defined by the EU laws. For a smooth exchange please call us at +2108013847 so that we can assist you.
- All items upon return are inspected for damages or for use. We cannot accept any damaged items or any items that have been used.
- Each jewelry piece is accompanied by an exchange card, this card must be presented to the store in order for the return to be accepted.
- Online order's that are to be returned can be shipped back to us in the following address following a communication with our representative.
Return Address
Anatol
37A Kifissias Avenue, Golden Hall, Marousi, Athens, Greece (151 23)
Store name: Anatol, located on the 1st floor.
Tel: +302108013847 or +302106835511
Helpful steps for your returns or cancelation
To request a return or cancellation, log in to your account, find your order, and select 'Request return' or 'Cancel order'."
For any further questions please email us at
anatolanswers@gmail.com